Question 1

How do I request a custom chart with my count size, stitch size (or cm. inches fabric size), and the amount of colour DMC Threads?"

Accepted Answer

Please go to CONTACT button and fill in the request there for me. I will reply with the confirmation and add the PDF File for purchase and instant download for you.

Question 2

Are you adding further images to your collection and how do I find out Sally?

Accepted Answer

Thank you for your question Sally. Yes we are adding lots of new artworks to our new site for our customers weekly. If you Subscribe to our mailing list we will email you regually with update as they are added online. Thank you.

Question 3

Does Pattern Keeper chart come with the PDF file of the full chart?

Accepted Answer

Yes it does  accompany the full Pdf File for you to upload to "pattern Keeper" and App now available online to assit you whith the progress when creating complex charts. The Pattern Keeper website is. https://patternkeeper.app

Question 4

ABOUT CROSS STICH

Accepted Answer

Cross-stitch is a form of sewing and a popular form of counted-thread embroidery in which X-shaped stitches in a tiled, raster-like pattern are used to form a picture. The stitcher counts the threads on a piece of evenweave fabric (such as linen) in each direction so that the stitches are of uniform size and appearance. This form of cross-stitch is also called counted cross-stitch in order to distinguish it from other forms of cross-stitch.[1] Sometimes cross-stitch is done on designs printed on the fabric (stamped cross-stitch); the stitcher simply stitches over the printed pattern.[2] Cross-stitch is often executed on easily countable fabric called aida cloth[3] whose weave creates a plainly visible grid of squares with holes for the needle at each corner.
Fabrics used in cross-stitch include linen, aida, and mixed-content fabrics called 'evenweave' such as jobelan. All cross-stitch fabrics are technically "evenweave" as the term refers to the fact that the fabric is woven to make sure that there are the same number of threads per inch in both the warp and the weft (i.e. vertically and horizontally). Fabrics are categorized by threads per inch (referred to as 'count'), which can range from 11 to 40 count.
Counted cross-stitch projects are worked from a gridded pattern called a chart and can be used on any count fabric; the count of the fabric and the number of threads per stitch determine the size of the finished stitching. For example, if a given design is stitched on a 28 count cross-stitch fabric with each cross worked over two threads, the finished stitching size is the same as it would be on a 14 count aida fabric with each cross worked over one square. These methods are referred to as "2 over 2" (2 embroidery threads used to stitch over 2 fabric threads[4]) and "1 over 1" (1 embroidery thread used to stitch over 1 fabric thread or square), respectively. There are different methods of stitching a pattern, including the cross-country method where one colour is stitched at a time, or the parking method where one block of fabric is stitched at a time and the end of the thread is "parked" at the next point the same colour occurs in the pattern.

Question 5

Does the downloaded ZIP file contain a pattern keeper as a separate file and the other has all the floss requirements etc.?

Accepted Answer

Hi Yes, that's correct once to have downloaded your zip file you are then able to open the one  "zip" file and you will then see two PDF files open up. The pattern keeper file is only to be used with the pattern keeper App. available on the website at https://patternkeeper.app 
Thank you

Question 6

Hi Guys, how do I open the zip file I have just downloaded?

Accepted Answer

Hi,
You will require a zip file opener app from with windows or Mac. It is normally installed  so you all you need to do is click on the zip file to  open the two PDF FILE Charts

Question 7

Hi do you consider refunds and or exchanges after the purchased file chart is downloaded?

Accepted Answer

Unfortunately, our policy is once a digital product is downloaded it is difficult to exchange to another size etc of the same or different chart. However, we are happy to consider a discount to repurchase if an exchange is legitimately requested.

Question 8

I WAS TRYING TO PUT IN A LARGE ORDER BUT EVERY TIME I GO TO CHECK    OUT  IT CHANGES FROM USD TO AUD WHICH IS MORE I HAVE STARTED ALL OVER AND MADE SURE IT WAS FOR USA NOT AUD BUT WHEN I GO TO PAY IT CHANGED TO AUD WHICH IS TO MUCH FOR ME PLEASE HELP  
 
THANK YOU T FOX

Accepted Answer

Hi T Fox,  sorry you are finding this process difficult.  
The reason it changes to AUS dollars is because we are based in Australia. Don’t panic though the actual amount is still the same. It’s because the Australian dollar is not as much as the American dollar.  An example would be that if our dollar was the equivalent of 50c in American money and I sold something that was $10 Australian dollars it would be the same as $5 American dollars. 
So you are not paying more, it’s just different. There are currency conversion calculators on Google if you want to make sure.  
Hope this reassures you,
Maxine

Cross Stitch Charts
www.maxinegaddcreations.com

CURRENCY CONVERTER

FREQUENTLY ASKED QUESTIONS ABOUT CROSS STITCH

Frequently asked questions

How do I request a custom chart with my count size, stitch size (or cm. inches fabric size), and the amount of colour DMC Threads?"